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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
348 ratings and 181 comments received in the last 90 days.
03 May 2025
All the Lovett staff were extremely helpful Leon , Gary, Justin and Laurynas.
29 April 2025
Jack was highly professional and great person to deal with
19 April 2025
See above
06 April 2025
Smooth and efficient transaction
03 April 2025
Both Larry and Justin couldnot have been more attentive and helpful
03 April 2025
First class service. Friendly professional staff. Good deal. The sales rep made me feel welcome and knew his stuff. I was able to test drive the car I was interested in. We were able to find a car and a deal that worked. A very happy customer.
31 March 2025
The sales staff were helpful and the cetre looks inviting and professional
29 March 2025
Justin has been the most helpful salesman I have ever known! Talked me through everything . Also, Natasha the parts salesperson so helpful .
16 March 2025
Everything was smoothly carried out and made as easy as possible.
15 March 2025
Friendly and professional service from Justin. Fair price for my old car.
14 March 2025
Extremely satisfied Everybody very helpful
14 March 2025
Freindly
14 March 2025
Justin was a really nice chap and explained everything clearly.
13 March 2025
Melksham is a great showroom
11 March 2025
Everything was well explained and professional staff
09 March 2025
Nothing to much trouble every thing made easy again by the sales person
07 March 2025
We were made very welcome and looked after very well by the team and in particular, Jack
06 March 2025
The experience was very good. No complaints. It all worked well. Robert Brodie looked after us very well.
06 March 2025
No issues with the sales process or the new car delivery
05 March 2025
William Lamour who sold me the car was friendly, professional and knowledgeable. It was because of him I bought this particular car.
05 March 2025
Friendly and professional
04 March 2025
Was great experience
15 February 2025
Really good to deal with the staff we're all super helpful and polite the only thing that wasn't satisfactory but I believe was out of the dealership control they couldn't register the car it took 1 half hours of waiting but out of there control
07 May 2025
No problems
07 May 2025
See above
07 May 2025
Great service - staff very polite and helped with all question, calmly and succinctly.
07 May 2025
Had to wait an extra 40 minutes, but I did receive a well explained review of the current state of my vehicle.
06 May 2025
See above
05 May 2025
Great setup, modern facilities and you feel welcomed.
04 May 2025
Great service
04 May 2025
Friendly and professional service with good communication
03 May 2025
Really easy process and taken care of of well
03 May 2025
.
03 May 2025
Should have been 5 stars but the car is now showing service required in 3500 miles so something hasn't been reset!!
02 May 2025
Team are great
02 May 2025
As above
02 May 2025
Very informative and prompt
28 April 2025
Everyday of the process was seamless. Everyone polite & communicative. As it was easter the cream egg was a nice touch!
22 April 2025
Completed with within the timeframe. My contact (Noel) was very helpful and kept us informed.
22 April 2025
Very good service, however, I need to follow up as I didn't receive an invoice, record of major service in the return pack for my records.
21 April 2025
Very efficient
18 April 2025
Well looked after and was told what was happening and final work sheets explained
17 April 2025
As above
15 April 2025
I was disappointed to discover no valeting service was carried out as part of the overall service and health check. This despite being requested.
14 April 2025
The drop off went smoothly and was quick and the work was carried out in the time agreed. A complimentary car wash was offered but disappointingly was not carried out.
13 April 2025
Simple service , completed quickly while I waited on comfort with WiFi and refreshments
12 April 2025
Collected and delivered my car, carried out BMW recall work and even cleaned the car, inside and outside. Well pleased with the work carried out. E-mailed a video of the car being worked on and fully explained the state of the car.
12 April 2025
Smooth process. Will kept me updated on progress and called me to let me know I could pick up my vehicle early.
12 April 2025
Issue not charged as unable to find fault
12 April 2025
Answered all my queries in a helpful & professional manner
11 April 2025
As above, a very slow process
11 April 2025
As above - and we have emailed the service rep since with no response as we were interested in a car that was awaiting prep. He said he would pass details onto sales but we heard nothing . We also felt it took to long to be seen after arriving
11 April 2025
Great
09 April 2025
Will Brant was very helpful and supportive
09 April 2025
Customer service by pleasant staff
09 April 2025
Professional engineers and staff who know what they are doing
08 April 2025
Driver was great and service representative was very helpful
08 April 2025
I had booked a courtesy vehicle for two days while my car was in for a recall. I was kept updated regarding the progress on the vehicle and was informed in plenty of time that my car would be ready after day one. Fab service.
08 April 2025
See above
08 April 2025
Requested a loan car whilst having my own car repaired What was supplied was Dirty both inside and out Given the good weather we have had it would seem a clean had not been undertaken for some time I reported my feelings to D L staff.on return .
08 April 2025
Ryan was brilliant from start to finish. He listened to what we wanted and went through all options
05 April 2025
I know you don't but disappointed you don't hover out the boot
05 April 2025
They did what they said they would do in the time given
04 April 2025
The brake service and MOT were carried out in the agreed time even when I arrived with a faulty indicator
03 April 2025
Efficient, good communication.
03 April 2025
See above
03 April 2025
Easy task - update of SatNav - but did everything asked for and that could be expected.
03 April 2025
Sorted my problem quickly and efficiently
02 April 2025
Really looked after me whilst I was there. Was great to have the small office hubs to work in whilst I waited for car. Nice staff and very attentive
01 April 2025
Sarah Davidson was lovely, chatty and looked after us with nice coffee and biscuits, very welcome after our early start and an hours drive to our service. Not all garages offer this service. Noel also looked after us well and with good humour.
01 April 2025
Got what I needed done with my BMW from a service perspective and also the sales team was super helpful answering questions on a potential new purchase I am contemplating.
01 April 2025
Front of house team were brilliant. So welcoming and lovely.
31 March 2025
As above
31 March 2025
I had to remind them that I had a service plan and then they had to look for what elements I had left. It would be good if they had checked this first and guided me on this.
31 March 2025
Work carried out in a timely fashion.Many thanks to the staff in Melksham.
30 March 2025
Again great service
30 March 2025
The service people and the drivers were lovely people very helpful very kind but the workshop I just don't know
30 March 2025
I have one moan. Two new tyres fitted. One hubcap replaced. I found one inside the car. For some reason it wasn't put back. I don't know why!!
30 March 2025
It seemed to be a thorough check on video.
29 March 2025
Have to say the brake pedal seems a bit woolly and unless you pump the car does not always auto engine cut out. The car was washed, however it was a hot day and the car was actually less presentable than when I took it in, it was covered with water
29 March 2025
William Lamour was very helpful, professional and knowledgeable. In fact it is fair to say he sold me a BMW when I wasn't really looking for one.
28 March 2025
Had to return a second day as the tyres ordered to pass the MOT did not get delivered.
27 March 2025
Everything sorted in a timely manner, very pleased
27 March 2025
Car repair was done in time allocated. No issues
26 March 2025
Speakers are still not fixed after 2 visit with the same issue. Shakes on the steering wheel still appears. My car wasn't tested properly. I left bmw 8 series for 2 days and I was expecting better outcome. My warranty expires soon aaaaaaaaaaaaaaaaaaa
26 March 2025
Kept me on the road with minimum fuss
26 March 2025
I had to change my MoT booking at short notice and Will was very considerate and helpful in finding an alternative that worked for me.
25 March 2025
cleaned the car with a product that tarnished the window trims and I had to spend a couple hours carefully polishing and repolishing them so it didn't look like the paint was ruined.
25 March 2025
I was very happy and satisfied with the work and service and advice given by the technician name, Joshua
25 March 2025
Great all around!
24 March 2025
Final outcome was satisfactory - but had to jump through hoops to get there
24 March 2025
Very good service. My only real gripe is that the Melksham location is not very convenient
24 March 2025
The collection and delivery was faultless your workshop was hopeless
24 March 2025
Everything was seamlessl
24 March 2025
had my car booked in for MOT fast track work completed within 2 hours fantastic service Noel Norcott who served me was very professional and explained every thing in detail regarding my MOT
24 March 2025
Need to be better at keeping you updated on cars progress. Car dropped off 8.40am, Arrived 3.40pm to be ready to collect the car once done, took until 5.15pm before a service advisor came to see me. Left with the feeling I had been forgotten about.
21 March 2025
Identified issues with car
20 March 2025
Did exactly what was required.
20 March 2025
Fantastic staff / Service / All done in a timely manner with options like drop off and collection via text.
19 March 2025
Probably as a result of my careful driving so the likelihood of damage or excessive wear is reduced to the minimum.
19 March 2025
Good repair but poor overall service management and communication process.
19 March 2025
Able to use a pod for work while I waited
19 March 2025
Staff attended to me from the moment I walked into the showroom
19 March 2025
Although my service was dealt with well - i did ask for my car to be valued and enquired about a car which was on the website. My car wasn't valued and i was told that i could not view the car in question as it was being prepped?
17 March 2025
The service itself was good and Joshua was helpful, but gearbox undertray needs replacement which showed in the video but not the report. I asked for a quote twice and never received anything. Can't seem to be able to get it fixed.
17 March 2025
Useful video to explain what is needed
17 March 2025
Easy to book work completed in timely fashion. Staff helpful and professional
16 March 2025
As above
16 March 2025
Efficient
15 March 2025
The learning points are : 1. To make the whole process free, including the petrol for the courtesy car if it is only used to get home and back. 2. Not to use the recall process to find other issues with the which are chargeable.
15 March 2025
Completed the job only thing I will pick up I have notification one tires were 0.1 out on air and fault still there when I collected
15 March 2025
welcoming staff, nice coffee and a quiet corner to work in while i waited for my car...perfect!
15 March 2025
Will from Service looked after us all day.
14 March 2025
Very happy how I was treated and the service I received
13 March 2025
See my comments above
12 March 2025
Contact good until there was a delay then not advised Final invoice was incorrect
12 March 2025
Excellent service
11 March 2025
I haven't visited yet I'm getting all sorts of communications
11 March 2025
Very pleased with the service
11 March 2025
Did what was asked, at cost quoted.
11 March 2025
The technician who worked on my car was Oscar Littlewood. His video was professional, detailed, informative. All work was carried out to an incredibly high standard. Oscar was methodical and extremely professional in his approach. Simply lovely!!
09 March 2025
Pretty satisfied but disappointed that thi seemed to be a repeat repair from 10 months ago (failed battery) and new battery was only discounted rather than replaced FOC. Explanation of reason for fault not wholly convincing
09 March 2025
Great service
08 March 2025
The service team were excellent always super helpful and nothing is too much trouble.
07 March 2025
Problem solved but developed another problem with the same part.
07 March 2025
See above
07 March 2025
Everything was well explained and my service advisor went beyond to ensure my car was back on the road asap.
06 March 2025
They were courteous, professional and kept me up to date
06 March 2025
Perfect, timely and came back spotless.
06 March 2025
Very good customer liason experience.
05 March 2025
Supervisor didn't bother speaking to me, hasn't even checked up on me if it's been sorted just poor service from you really especially since you guys have damaged my car.
05 March 2025
5* easy process, helpful reminder, willing to collect/return car and all very efficient
05 March 2025
I had to chase multiple times to get an answer on the status of my car, there was no forthcoming information available on when my vehicle would be ready. If I wanteda courtesy car to be available I would have had to of waited over 2 months.
04 March 2025
Personal service, always kept updated, let me know what work was needed and cost before doing it.
04 March 2025
Extremely satisfied. Made my life so much easier and great customer service from Will Brant.
04 March 2025
great coffee and vehicles to look at
04 March 2025
See above
03 March 2025
Friendly and efficient
02 March 2025
All The team are first rate. On this occasion I brought both cars in on the same day and Josh was outstanding and very lovely to deal with. A real credit to the brand.
02 March 2025
The service was to agreed time, for a reasonable cost and the staff were polite. However, I was disappointed with the unusually slapdash valet. Dripping wet when the doors opened, not cleaned behind the wing mirrors and several smudges.
01 March 2025
See above.
01 March 2025
Very, just take a little longer then I expected
01 March 2025
Communication could have been a little better - see above . Generally everyone was great and service was quick.
01 March 2025
Our recent repair meant we were without our car for seven days. BMW's fault evidently.
01 March 2025
Booked through app. Advised it was a 90 min appointment via fast lane. But it was actually over 3 hours. So I missed a meeting and had to make other arrangements to collect kids from school
01 March 2025
On returning home and giving my car a clean, I noticed that the drivers side of the small boot lid spoiler which you had in to fix is still not completely fixed down firmly. the nearside is now well stuck down.
01 March 2025
See answer below.
01 March 2025
Easy check in, I was kept updated throughout the day and given full advice on issues, and left to make the decision for extra work.
01 March 2025
Polite staff, job done within time frames set.
28 February 2025
Ok but was promised valet at this service which didn't happen. Promised valet because car went into limp mode before Semington roundabout when collected following previous recall work.
27 February 2025
No problems to report
27 February 2025
My service from Dick Lovett has been pretty good. There was a minor slip up with billing on my previous visit but quickly addressed once I made the advisor aware.
27 February 2025
Asked for a clean and it was shabby
27 February 2025
Quoted a 3 hour wait, took over 4 hours for a standard service
27 February 2025
Everything was done as requested very well
26 February 2025
Still awaiting MOT certificate
24 February 2025
Good service at Dick Lovett
24 February 2025
Well informed.
24 February 2025
Joshua was excellent very professional and attentive
24 February 2025
As above but waiting to be contacted to make appointment for my break to be repaired - other 5 star!
24 February 2025
For all the reasons stated above
23 February 2025
The one thing that stands out with the quality of service as a professional shown by Jacob.
23 February 2025
Very professional, polite and all round great person looked after me.
23 February 2025
Please read my previous notes
23 February 2025
As above
23 February 2025
All very good - only slight issue was that I was told 2-2.5 hours (to wait) and it took just over 3 hours.
23 February 2025
Prompt collection and delivery of the car made the day easygoing for me.
22 February 2025
The brake fluid change was done within the forecasted time scale.
22 February 2025
Not a fan of the self-check-in for a premium service.
18 February 2025
The cause of the problem was not identified. I'm aware it could be related to the 3rd party tracker that is installed in the car. However, the tracker company say it would not drain power from the battery. Stalemate with the customer losing.
18 February 2025
great expewrience
18 February 2025
Just as service should be
18 February 2025
Everyone in the building was great, special thanks to Noel on service, top guy!
18 February 2025
As above
17 February 2025
Work done was all fine but follow up queries ignored
17 February 2025
Let me know exactly what was going on and didn't try to keep anything from me
17 February 2025
Looked after very professionally by Isobel but also friendly and efficient at the same time. Excellent customer service.
17 February 2025
Excellent service.
17 February 2025
Collection and delivery service need booking long time in advance. Would be good if there is a reminder email so that can be booked.
16 February 2025
Great staff who really make the effort to look after customers. Service Advisor Isobel was very helpful and professional.
05 May 2025
Car was prepared and ready to go smoothly.